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Missed Appointments: Every One Counts

This report summarises the findings of our 2 year research project, exploring the reasons behind missed appointments, and what could help reduce them. The project was sponsored by Pfizer Ltd.

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Why “beyond-the-pill” is holding back Big Pharma

This article suggests that 'beyond-the-pill services actually reinforce a view of seeing a person as a patient. It suggests "around-the-person as an alternative.

It was originally published as a blogpost on this website, and has subsequently been reprinted in the BHBIA Journal 2018.

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Patient needs in advanced Renal Cell Carcinoma

This patient experience study of people living with kidney cancer highlighted what mattered most in patients' lives, using our Lifelines methodology. It was published in the US-based Patient Experience Journal.

The project was sponsored by Pfizer Ltd.


Podcast: Shouldn't You Want to Delight Patients and Deliver Care?

In this 30-min podcast, recorded in the summer of 2018, patient experience researcher Rick Harris and corporate anthropologist Andi Simon discuss the principles and practicalities of seeking out the wisdom of patients and caregivers in a truly person-centric way.