Customer Faithful will be presenting a session at a new healthcare workshop in London this Spring. Rick Harris will share processes, guidelines and case-studies for how to create and apply patient centric research that will truly engage stakeholders from start to finish.
From Ugly Duckling to Beautiful Swan: How AI is turning the humble ‘Comments’ box into the darling of user experience research
This non-technical(!) event will illustrate how artificial intelligence (AI) is turning ‘ugly' unstructured data into a wealth of insightful information, at a level of detail and complexity that simply wasn't possible in the past (at any medium-to-large scale).
Case studies will draw upon healthcare, employee engagement and more.
This talk is aimed at supporting those seeking to design or conduct qualitative research studies that are customer, user or patient-centric.
It will present a step-by-step guide to framing objectives that are truly user-centric, as well as demonstrating how to choose and engage stakeholders effectively, and the benefits that result from this.
FREE Webinar - You want your people to be authentic. You want them to fully live out the values (and you possibly measure and reward them on this). How can you enable people to be true to themselves and to the brand values? Is towing the company line authentic? Is it loyalty? Or faking it? How do companies set out a clear culture without being seen as dogmatic?
In this 30-min podcast, recorded in the summer of 2018, patient experience researcher Rick Harris and corporate anthropologist Andi Simon discuss the principles and practicalities of seeking out the wisdom of patients and caregivers in a truly person-centric way.
If you’re interested in what patient-centricity should really be about, as defined by patients, this podcast is for you!