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How To Build A Better Research Design through Stakeholder Engagement

  • University of Cambridge - Department of Engineering Engineering Dept, Trumpington St, Cambridge CB2 1PZ Cambridge United Kingdom (map)

This talk is aimed at supporting anyone seeking to design or conduct qualitative research studies that are customer, user or patient-centric.
It will present a step-by-step guide to framing objectives that are truly user-centric, as well as demonstrating how to choose and engage stakeholders effectively, and the benefits that result from this. The talk will focus on healthcare research studies, and will draw upon case-studies and visualisations from this sector. However, the approach can be applied to other industry sectors.
The talk will also highlight the value of presenting research findings in a more visual and dynamic way than in traditional academia - attendees are advised to bring an open mind!!

To attend this event, or get more information, please contact

About The Speaker:
Rick Harris is the Founder of Customer Faithful - a research-led consultancy, specialising in patient experience, customer experience and employee engagement.
He has also served on the Advisory Panel for The Chartered Institute of Marketing (CIM), and as a mentor for the entrepreneurial programmes 50th Generation and Ricoh Ignite.
Rick is a Public Governor for the Cambridge & Peterborough NHS Foundation Trust.