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Podcast: Shouldn't You Want to Delight Patients and Deliver Care?

Photo by TORIMBC -

In this 30-min podcast, recorded in the summer of 2018, patient experience researcher Rick Harris and corporate anthropologist Andi Simon discuss the principles and practicalities of seeking out the wisdom of patients and caregivers in a truly person-centric way.

The discussion covers topics including:

  • Identifying patient-defined outcomes alongside clinical outcomes

  • What a patient-defined outcome looks like (and sounds like)

  • How patient outcomes can be applied

  • Where is the future of patient experience research heading?

  • What should healthcare providers be looking out for as the next big step in becoming patient-centered?

This podcast is important listening for organisations involved in either the design or delivery of healthcare, including pharmaceutical and medical device companies, healthcare professionals and those that support people with health conditions.

If you’re interested in what patient-centricity should really be about, as defined by patients, this podcast is for you!

About The Speaker:
Rick Harris is the Founder of Customer Faithful - a research-led consultancy, specialising in patient experience, customer experience and employee engagement.
He has also served on the Advisory Panel for The Chartered Institute of Marketing (CIM), and as a mentor for the entrepreneurial programmes 50th Generation and Ricoh Ignite.
Rick is a Public Governor for the Cambridge & Peterborough NHS Foundation Trust.