Having a company ambition to be “a great place to work” is admirable. But it cannot be achieved without interpreting and listening to the wants and needs of employees. Too often, those at the top of an organisation remain removed from the genuine sentiment expressed by their workers.
We offer solutions from baseline discovery and engagement for new organisations, to regular Pulse surveys and engagement programmes for senior executives.
We partner with some of the world’s leading technology software to support this, giving your company a firm foundation to organising and measuring your employee engagement practice both now and in the future.
Whether this is your first time commissioning employee engagement research, or you are an experienced HR professional looking for an approach that goes beyond box-ticking surveys, we can structure a programme to suit.
Perhaps most important of all, we’ll advise you on how to install ongoing employee engagement programmes, to take your investment from a ‘one-off’ activity to a continuous commitment to performance and improvement through employee engagement. By comparing current results to the past, your leadership team will be able to track the benefits of their engagement work, by evaluating what worked and what didn’t. Over time, high levels of employee engagement will drive improved client and customer satisfaction, which in turn impacts bottom line profits.
"At Customer Faithful, we have designed a step-by-step approach to employee engagement, making it easy to plan and budget for."
Rick Harris, Customer Faithful
What are the benefits you can expect from our support in employee engagement?
1) Improved Employee Satisfaction: We’ve found the very activity of listening to employees using focus groups and targeted surveys is well received, when it’s paired with real action. Our findings are that employees become more committed to the success of the organisation. In short, they become more proud to work for you.
2) Higher Productivity: Engaged employees are more likely to ‘go the extra mile’ - in practice this means they become more driven to achieve their objectives, support their managers, fellow team members and customers.
3) Better Retention Rates: Employees who are engaged significantly lower the risk of turnover for the company. Indeed, many act as ambassadors for your brand, helping to attract friends to the organisation, as they are willing to personally endorse what it’s like to work there.
4) Creativity: We have found that employees who are passionate about their role and their company are more active in putting forward new ideas for improving it. For the most part, we believe this happens because they sense the organisational environment is one where leaders and management are genuinely encouraged to try innovative approaches.