Developing a series of patient-centred insight programmes, using life stories and individual accounts of healthcare to support a greater understanding of those living with conditions such as dementia, arthritis, atrial fibrillation and cancer.
Read MoreWe have supported a range of patient-centric insight studies for Teva, including patient support programmes for those living with chronic migraine and severe asthma. Our research spanned a number of methodologies across major European markets and the USA.
Read MoreWorking with Myeloma UK, we deployed our Lifelines and Lifelines Social Landscapes methodology to help Amgen explore the lived experience of people with multiple myeloma.
Read MoreRCVS are responsible for setting standards in veterinary education and regulating the professional conduct of veterinary surgeons. We developed Covid-friendly workshops to support innovation ideas across Vet surgeries and their staff.
Read MoreWe conducted passenger experience research to develop a customer journey map, identifying key pain-points and strongpoints, along with detailed recommendations for improvement andpotential commercial ROI.
Read MoreAcross a range of projects, we have developed customer experience and journey maps, focussing on home delivery and furniture, and enabling improvements across all trading channels.
Read MoreWe developed a customer experience engagement workshop, tailored to enable team leaders to build customer loyalty through ‘customer listening’ within their departments. Successfully deployed across the senior management team of over 100 employees.
Read MoreWe provided DLA Piper with employee engagement support, by designing and implementing a suite of employee insight tools, including engagement surveys, change management focus groups and analysis techniques.
Read MoreIngeus created an employee engagement programme, starting with a company-wide insight survey, focus groups and interviews. Recommendations from this project have been successfully implemented into a leadership skills programme, communications plan and redesign of employee rewards and recognition.
Read MoreWe conducted in–depth research programme to understand what consumers wanted to achieve from mapping products and services in the future and identify unmet needs. The work successfully identified products for prototyping as well as a new consumer segmentation for the leisure consumer.
Read MoreDesigned and delivered a customer insight study, identifying the current role and future opportunities for duty free shopping in the lives of Business and Leisure travelers.
Read MoreWe created a consumer-led brand strategy for repositioning C&E to attract a wider and more engaged customer audience. Since then, we have further supported the business in consumer insight programmes, updating its understanding of customers in line with market changes.
Read MoreWe supported Scudamore's in the design and delivery of a customer experience induction & training programme for all employees. We also provided ongoing support for brand differentiation, marketing and employee engagement.
Read MoreWe supported the development of initiatives to increase patient engagement, through more integrated care provision across the Trust and its partners.
Read MoreWe developed a customer experience programme, capturing insight from all of Circle’s partners and providers. Our insight provided Circle in-depth visibility of their customers’ needs and support the creation of thriving communities and enhancing life chances.
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