Although we’ve been working with clients on improving employee engagement for a number of years, we’ve never come across quite such a global and impactful phenomenon as what has become labelled as ‘The Great Resignation’.
Whilst it has been attributed to the pandemic bringing about a sudden rise in job-quitting, the reality is that many of the issues employees raise when handing in their notice long pre-date Covid-19.
Second, it’s less of a ‘Great Resignation’, and more of a ‘Great Reassessment’ - not everyone is choosing to leave, but rather taking the moment of Covid to take a hard look at their career, work-life balance and aspirations, to see whether some changes need making. That could be going to part-time, switching to a different area of a the same industry sector, or adding a solopreneur gig alongside their salaried job.
The bottom line is that the issue is complex, multi-threaded and getting acres of attention, both from employers and the media.
Our core service is to provide fast turn-around ‘deep listening’ research, using online focus groups, 1-to-1 interviews and short surveys to pinpoint what matters most to employees, what their concerns are, and what they are looking for from their employer in the current employment landscape.
We’ll provide a detailed report in a matter of weeks, split by job role, length of tenure or whatever differentiator is relevant for your workforce. Our report presentation highlights the key factors at work, and provides any recommended changes to the employee offer as required, as well as advice on company policy and recruitment/media initiatives as appropriate.
To find out more, contact us at info@customerfaithful.com, and we’ll provide examples of our work and final reports, so you know what to expect and can view the richness of the insight we provide.
In the meantime, you’ll find some useful resources below, providing articles, thought leadership pieces, research and other resources that we judge to be useful and worth checking in with. Not everything will be relevant to your own organisation, so we’ll aim to add some tags and categories over time, to make it easier to navigate to more specific topics.
And of course, do reach out with questions, ideas or your own links to useful content - we’re a community too!
The current squeeze in the labour market is affecting most industry sectors, with Nursing care at the top of the rankings for temporary staff vacancies, and nearly 40 percent of staff considering their position.
So – what is the impact of having high vacancies in industry sectors like these? And what can employers in all sectors learn from those industries struggling most with gaps in their workforce?
Read MoreNow that UK Government advice has reinstated work-from-home as the default, this may be a moment for employers to reconnect with employee attitudes and their needs regarding home working. This blog provides a few suggestions for how to ask staff how current home working support is functioning, what more they may need, and how to zoom into specific issues that affect only some of the workforce.
Read MoreIn this blog, Customer Faithful founder Rick Harris considers whether the current wave of resignations and job switching is a relatively temporary hiccup in the labour market, or the beginning of a longer term change - one which may herald permanent benefits for employee and employer alike.
Read MoreA recent UK survey (Sept 2021) found that a staggering 77% of Millennials are looking to change roles within the next year, as part of the “Great Resignation’ trend hitting workforces globally.
So what’s going on with these young workers? The link below is to a useful, well-referenced article from a perhaps surprising source….
Read MoreThere are all kinds of reasons for quitting a job – a better work-life balance, more challenge and career growth, better workplace environment, more meaningful work. But what about those left behind?
This blog is based on an article from UK newspaper The Guardian which draws upon four different opinions and professions for guidance - anthropologist, executive coach, organisational psychologist and employment law solicitor. It’s a useful perspective not just on what individuals can do for themselves, but how their collective action can create a different workplace culture…
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