As the founder of Customer Faithful starting up the company in 2009, it was hard work – everything was new, with so many processes and set-up jobs to tackle.
Although it’s over 15 years on, I still remember my roots as a startup, and have always been keen to support other small businesses, entrepreneurs and sole traders, whether they are taking their first steps, or scaling up into growth.
What Small Business Support Do I Offer?
I focus on four core areas of support, based on what my clients have asked for over the years, as well as specific programmes to help startups.
The four support programmes are:
These programmes are interactive, live one-to-one workshops, NOT pre-recorded training courses! Just click on the programmes above for more detail on what each one covers, including length of the programme, costs and what you can expect.
GET 10 PERCENT OFF ALL PROGRAMMES!
Just complete the voucher sign up form below, and we will email your 10 percent off voucher.
Is bespoke mentoring available?
Yes - I do offer one-to-one business support for clients with specific challenges and needs.
My process for managing these is to have an initial, complimentary 40-min call, so we can explore what you need together. The purpose of this call is to establish:
What exactly do you need, and what’s the best way I could help you
To explore whether one of the 4 foundation programmes may be the best route for you (often the case, especially for those with problems around their proposition, new product development and for startups)
If you have a need that I cannot personally assist you with, I will reach out to my network to find a specialist. There is no charge to you or commission for me in this process - I’m an old-fashioned guy who believes in paying-it-forward!
For more testimonials of my work with small businesses, just click on my profile on the Bark platform here and scroll down for the reviews!
Is there one-off advice available for startups?
Absolutely! Just send a message using the enquiry form opposite, - these are bookable Q&A 1-to-1 sessions on Zoom, where I can help you with the practical realities of setting up a business, especially useful if this is your first time.
You can request a particular topic or choose from one of my most requested ones, including:
Tips and tricks to setting up a website - fast and low cost
Trademarking, IP protection, NDAs and beyond!
Getting your accountancy sorted from the start
Sole Trader? Limited Company? VAT? How to Choose
Smart home working - all the kit you need and where from
Creating a budget for your first year
But remember the session is YOURS - it’s pure Q&A, enabling you to ask any particular question that is concerning you.
If you have further questions, you can contact me direct at rick@customerfaithful.com to describe your particular need.
As Founder of Customer Faithful, I’m proud to be a member of the Federation of Small Businesses (FSB) as well as many other SME networking groups, supporting each other to be the best we can be. I’m also a registered provider on Bark - the web-based services platform that connect startups with support service providers.