We have a hard-earned reputation for creating tools, techniques and practical advice to highlight key unmet need and provide a clear framework for where and how to implement it.
Our client testimonials tell us that the results of our approach are the clarity of what matters and what to do next.
Customer Faithful is led by Rick Harris – after 20 years, now a ‘veteran’ of the UK customer experience scene, and still as passionate as ever about the importance and value of seeing businesses through the eyes of its customers.
Rick founded Customer Faithful in 2009, with the aim of making experience research easier to conduct and apply within organisations.
He has long been a champion of ‘Small Data’ – before such a trendy term was coined!
Based in the UK, our work is international, with clients ranging from multinational corporations to privately-run organisations and small businesses. We are proud to work with many of our clients on an on-going basis, and we’re happy to arrange for a personal testimonial of our work on request.
Rick Harris, Customer Faithful